How to ensure that your Front Desk department works efficiently?

It is not always that customers are satisfied with the services that each hotel gives before and during their stays.

Sometimes the Front Desk employees lack experience, work at a different pace than expected, and even misinterpret the needs of the guests.

For the hotelier, it is not always an easy job to train their Front Desk assistants.

However, there are some tips that we can prove you wrong for that matter. Those tips can eliminate the fear of failure in the assistance of guests and the provision of an experience that they will honestly appreciate. Hopefully, they would want to come again. 

Firstly, the hotelier needs to ensure that the Front Desk managers use the right tools to operate the hotel’s procedures smoothly.

For that reason, the hotelier must invest in an easy-to-use software – PMS, that will include a Channel Manager and a Booking Engine. This will give updated data of the rooms that are sold online and the reservations. It will also provide direct communication to the Front Desk assistants with the other members of the hotel.

Be proactive for that reason, do a good research and see what fits best to your property, which is both cost-efficient for you and practical for the users.

We encourage you to use our PMS Software to reach a better organization and higher profitability.

Get to know us, and we will inform you in detail about our services.

Contact link: https://hotelpoint.gr/contact

Secondly, put priority on guest satisfaction. Don’t put yourself in the role of a performer, but on an epic performance.

In other means, do not overlook the basics by trying to be fancier.
For example, make sure the check-in and check-out are done properly. The breakfast has a variety of options and it is always freshly served. The amenities of the hotel are plentiful and most importantly the people who greet and assist your guests are polite, helpful, and pleasant to be around.

Thirdly, try to get reviews from your guests and ask them how their overall experience was and if they could give a rate regarding the assistance provided by the Front Desk Department. Kindly ask them if they could include some comments in the reviews. By doing this, you will have a clear picture of how your employees in those positions perform, what are their strengths and weaknesses and how you could resolve any issues for future guest assistance.

Fourthly, and lastly, never forget to thank your Front Desk crew for their effort in executing their jobs. Remember they are only humans and they also need to hear a good word and maybe even get a bonus, in case they deserve it.

By incorporating these simple tactics into your overall hotel strategy, you will not only see an increase in your hotel’s revenue but also, that your brand’s reputation has increased, and you have reached your competitors.