Hailing from the French comte des cierges, which means “keeper of the candles”, the concierge of the old school helped the medieval upper class as they traveled from castle to castle in Europe.
A concierge manager is responsible for providing local information and helping guests organize any activities they wish to do during their stay at the hotel. Sometimes the concierge manager creates a detailed itinerary for a visitor, while other times it simply answers questions or points visitors in the right direction.
A good hotel concierge has impressive potential and can help you with almost any travel problem you may encounter, so you should not be afraid to take advantage of its suggestions.
Concierge managers can often take on very difficult tasks, such as finding you out of stock tickets, organizing a special event, suggesting you the best places to visit based on your preferences and even becoming your friend. During your trip he will advise you and do you “favours”. Let the concierge manager know if you need anything more than simple tips and you will see how he will put his touch, giving direction and fulfilling your every wish. We do not guarantee that you will meet a magician, but you will certainly have at your disposal a man/woman whose passion is to fulfil your every need in the best way.
Communication skills and attention to detail are some of the important characteristics of a concierge manager, so you would usually expect him to do a meticulous job.
Technology is the secret weapon of a concierge, which helps them communicate with visitors, analyse trends and organize the requests of visitors, so that nothing escapes from his or her eye.
In conclusion, concierge services are very important for the overall services of the hotel. It raises the hotel to many levels up front and keeps the overall image of the hotel impressive.