PMS (Property Management System)
PMS is a property management system. It is software that allows hotels to organize daily tasks efficiently and effectively, schedule and manage many operations. It enables hotels of all kinds, hostels, apartments, and holiday homes or campsites to handle front office workflow activities, including front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing.
However, their functionality doesn’t end here. Via PMS, hoteliers can manage back-office processes, food and beverage services, and track room occupation rates.
It works as the nerve center of hotel operations, it ensures seamless flow of interdepartmental information.
The first hotel property management systems were introduced back in the 1970s. But, even today not every hotel has one.
A modern property management system combines multiple work environments in a single piece of software. Depending on the provider, the combination of modules and functions can vary, and the functionality of one module can be slightly different.
Who works on a Hotel PMS?
Be it a hotel’s general manager, front desk employee, housekeeping staff, or even the point-of-sale (POS) outlet staff, almost everybody works on a Hotel PMS.
Choice of right PMS
The choice of a PMS depends on the size and type of a hotel property, as different systems have their own sets of core features and additional modules.
Benefits of using PMS
The benefit for the hotels using PMS is to help staff to better coordinate with the operational functions across all the departments.
PMS automates streamlines operations, saves time, and serves guests in a much better way