Booking management is an extremely important and often complex process that aims to increase occupancy and increase the profitability of the business. The hotel owner should be able to constantly have the overall picture of the reservations in order to proceed with the appropriate promotions and to ensure the provision of high-quality services to the customer. Our company undertakes the management and organization of reservations using modern tools and technologies that meet the needs of your business.
Complete Management of the Hotel Website, Booking Engine, and Channel Manager, if available at the hotel.
Creating price lists and publishing them on online channels and travel agencies to attract customers.
Creating cancellation policies and charges of the hotel.
Negotiating and creating contracts and agreements with leading Tour Operators and monitor them for their smooth management.
Management of e-mail and communication with potential customers.
Monitoring booking charges according to the hotel policy.
Continuous communication with the hotel reception for last-minute bookings.
Installation of the most suitable for the business property management system (PMS), if not available, and management and registration of all bookings made through Online channels (Booking, Expedia, Hotelbeds, etc.)